Opay is a leading mobile payment platform in Nigeria that offers a range of services such as money transfers, bill payments, airtime and data top-ups, savings, loans, and more. Opay also operates a network of agents who provide point-of-sale (POS) services to customers across the country.
How to Contact Opay Customer Care
If you are an Opay user or agent and you need help with any issue related to the app, card, or POS device, you can contact Opay customer care through various channels. In this article, we will show you how to reach Opay customer care through phone, email, WhatsApp, social media, and in-app chat.
Opay Customer Care Phone Number
You can call Opay customer care on the following numbers:
– For app and card queries: 0700 888 8328 or 01 8888328
– For POS business queries: 0700 888 8329 or 01 8888329
These numbers are available 24/7 and you can speak to a customer service representative who will assist you with your issue.
Opay Email Address
You can also send an email to Opay customer care at customerservice@opay-inc.com. You should include your name, phone number, and a brief description of your issue in the email. You should also attach any relevant screenshots or documents that can help resolve your issue faster.
Opay customer care will respond to your email within 24 hours and provide you with a solution or further instructions.
Opay Customer Care WhatsApp Number
If you prefer to chat with Opay customer care on WhatsApp, you can do so by adding +2349165998936 to your contacts and sending a message. You should state your issue clearly and provide any necessary details such as your phone number, transaction ID, or POS serial number.
Opay customer care will reply to your message as soon as possible and guide you through the steps to fix your issue.
Opay Customer Care Social Media
You can also reach out to Opay customer care via their official social media pages on Twitter and Facebook. You can follow them on Twitter at https://twitter.com/OPay_NG and on Facebook at https://www.facebook.com/OPayNG/
You can send them a direct message or mention them in a tweet or post with your issue. You should also include your phone number and any other relevant information that can help them identify and resolve your issue.
Opay customer care will respond to your message within a few hours and assist you accordingly.
Read also: How to Stop Opay Sms Alert on your Phone
Opay Customer Care In-App Chat
Another way to contact Opay customer care is through the in-app chat feature on the Opay app. You can access this feature by tapping on the menu icon on the top left corner of the app and selecting “Contact Us”. You will see two options: self-service and live chat.
The self-service option allows you to find answers to common questions and issues related to Opay services. You can browse through different categories such as account, transactions, card, POS, etc. and select the topic that matches your issue. You will see a list of frequently asked questions (FAQs) and answers that can help you solve your issue.
The live chat option allows you to chat with a customer service representative who will attend to your issue. You should type in your issue in the chat box and wait for a response. You should also provide any necessary details such as your phone number, transaction ID, or POS serial number.
Opay customer care will reply to your chat within a few minutes and guide you through the steps to fix your issue.
Opay Customer Care Contact Address
If you prefer to visit an Opay office or customer service center in person, you can do so by locating the nearest one to you. Opay has offices and customer service centers in various locations across Nigeria such as Lagos, Abuja, Abeokuta, Ibadan, Osogbo, Jos, Kaduna, and Kano.
You can find the full list of Opay office and customer service center addresses on our previous post https://ayokola.com.ng/2022/12/list-of-all-opay-offices-in-nigeria.html.
Opay customer care staff will welcome you and attend to your issue promptly. You should bring along any relevant documents or devices that can help them resolve your issue faster.
Conclusion
Opay is a great app that offers many benefits and convenience to its users. However, like any other app or service, it might have some glitches or challenges from time to time. That’s why it’s important to know how to contact Opay customer care and what to expect from them when you need help.
Opay customer care is always ready and willing to assist you with any issue you might have with the app or the services. You can choose from various channels of communication depending on your preference and convenience. You can also check the FAQ section for answers to some of the common questions that users have.
