Zenith Bank Customer Care – Are you looking for a reliable and convenient way to contact Zenith Bank customer care? Do you have any questions, complaints, or feedback about their products and services? If yes, then this blog post is for you. Here, you will learn about the different channels and methods you can use to reach out to Zenith Bank customer care and get the best possible assistance.
Zenith Bank is one of the leading financial institutions in Nigeria, with a wide range of banking services and solutions for individuals, businesses, and corporate customers. The bank has over 500 branches and business offices across the country, as well as subsidiaries in other African countries and the United Kingdom. Zenith Bank is known for its innovation, customer satisfaction, and social responsibility.
However, no matter how good a bank is, there may be times when you need to contact their customer care for various reasons. For instance, you may want to inquire about your account balance, transaction history, card issues, loan applications, internet banking, mobile banking, or any other service. You may also want to lodge a complaint, report a fraud, give feedback, or make a suggestion.
Whatever your reason is, Zenith Bank customer care is always ready to help you. You can contact them through any of the following channels:
How to Contact Zenith Bank Customer Care
You can contact Zenith Bank in several ways such as by making a telephone call, sending an email, Zenith Online Chat, WhatsApp Chat, and Social Media pages(like Facebook, Twitter, and Instagram)
Zenith Bank Customer Care Number
The general Zenith Bank Customer Care telephone number is 234 1 278 7000, 09040857000, or 0700ZENITHBANK. However, you should understand that many people may be calling the number at the same time. So, you may be put on hold for a few minutes before you can get your desired assistance.
Nevertheless, if you are calling Zenith Bank Customer Service for specific information or an issue, calling the specific Zenith Bank Customer Service telephone number dedicated to that particular purpose(s) may help you reduce your queuing time.
Find below the specific Zenith Bank Customer Care telephone numbers that you can call for a specific issue:
For information about Cards such as Visa cards, MasterCard, VPay, and other types of cards, you can call 234 1 278 2273 or 234 1 2781740.For Internet Banking: Call 234 1 278 1543, 234 1 278 1555, 234 1 278 1568, 234 1 278 1588, 234 1 278 2734, 234 1 278 4056, 234 1 278 7000.
For Investors Relations: Call 234 – 1 270 8930-4
For Insurance: Call 234 1 278 3411, 234 1 2783421, 234 1 461 3704, 234 1 270 1004-5.
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Zenith Bank Customer Care Email Addresses
If your request is not very urgent, you can send a mail to the Zenith Bank Customer Service, you will get a response within 24 hours. You can use the following specific email addresses:
For general banking relating to a savings account, current account, or fixed deposit account, send an email to customerservice@zenithbank.com or zenithdirect@zenithbank.com.
For information about Cards such as Visa Card, MasterCard, VPay, and other types of cards, send an email to cardservices@zenithbank.com
For Internet Banking: Send an email to ebusiness@zenithbank.com.For Investors Relations: Send an email to enquiry@zenithregistrars.com.
For Insurance: Send an email to info@zenithinsurancecoy.com
Zenith Bank Customer Care Live Chat
At times, you may want to quickly get across to Zenith Bank and you don’t have credit on your phone to make the call. Well, that will not stop you from reaching the bank. If you have an active data plan on your phone, you can use Zenith Bank Live Chat which is available on the bank’s website. If you visit the bank’s website, you will find the live chat at the bottom right corner of the site. Just click on it. It will prompt you to enter your name, email, and message. You will then click Start to continue your chat.
Zenith Bank Customer Care Social Media Pages
If you have a social account with Facebook, Twitter, or Instagram, you can also use any of these platforms to get across to Zenith Bank Customer Service. The Zenith Bank Social Pages are as follows:
Facebook: https://facebook.com/Zenithbank
Twitter: https://twitter.com/ZenithBank
Instagram: https://instagram.com/zenithbankplc
Zenith Bank Customer Care WhatsApp Number
The long-awaited Zenith Bank Customer Care WhatsApp Number is now available. The Zenith Bank Customer Care WhatsApp Number is tagged Zenith Bank Intelligent Virtual Assistant (ZiVA). The Zenith Bank Customer Care WhatsApp Number is 07040004422. To use this WhatsApp platform, you will need to save the number 07040004422 on your phone number through which you receive alerts from Zenith Bank. Through this WhatsApp number, you can perform financial transactions, resolve challenges and engage with the bank more seamlessly. If you need any inquiry regarding Zenith Bank Intelligent Virtual Assistant (ZiVA), you can call 234 1 278 7000, 09040857000, or 0700ZENITHBANK. You can as well send an email to zenithdirect@zenithbank.com.
Through this Zenith Bank Intelligent Virtual Assistant (ZiVA) on Whatsapp, you can perform the following transactions:
- Open a Zenith Bank Account
- Reactivate your account if it is dormant
- Transfer to other bank accounts in Nigeria
- Check your account balance
- Buy airtime or data
- Block your debit card
- Restrict transactions on your account
- Request for a loan
- Log dispense errors and other challenges.
- And others
Zenith Bank Customer Care USSD
You can also use the USSD code *966*60# to access some self-service options such as resetting your PIN or password for mobile and USSD banking, selecting your preferred USSD account to debit, indemnifying transactions above N100,000, blocking your card, retrieving your new card PIN, viewing your BVN, stopping debit on an account, or updating your BVN on account.
Zenith Bank Customer Care ATM
You can also use any Zenith Bank ATM to update your phone number. Just insert your card and follow the prompts on the screen.
Zenith Bank Customer Care Mobile App
You can also use the Zenith Bank mobile app to get your BVN, update your account information, or update your phone number. Just log on to the app and click on settings.
Zenith Bank Customer Care Internet Banking
You can also use the Zenith Bank internet banking platform to request for cheque book, confirm cheque, block cheque, request for bank draft, request for hardware token, update your KYC/BVN, update your email address, update your phone number, or pay import duty . Just log on to the platform and click on service request.
Zenith Bank Customer Care Corporate Internet Banking
If you are a corporate customer, you can also use the corporate internet banking platform to pay import duty. Just log on to the platform and click on service request.
Zenith Bank Customer Care POS Merchant Sign-Up
If you are a merchant who wants to accept payments through POS terminals from Zenith Bank customers, you can sign up online by visiting zenportal.zenithbank.com and filling the form. On the portal, you can also request for POS, view your account details, collection channels, and settlements.
Zenith Bank Customer Care QR Merchant Sign-Up
If you are a merchant who wants to accept payments through QR codes from Zenith Bank customers, you can sign up by downloading the Zenith QR app and registering as a merchant using your account number or card details. For those using account number, you will be required to navigate using your internet banking or mobile banking log in details.
Conclusion,
As you can see, Zenith Bank customer care has made it easy for you to contact them through various channels and methods. You can choose the one that suits your preference and convenience. However, before you contact them, you may want to check their frequently asked questions (FAQs) section on their website to see if your question or issue has already been answered. This may save you some time and hassle.
We hope this blog post has been helpful and informative. If you have any comments or questions, please feel free to share them below. Thank you for reading and have a great day!
Related Topics:
See also: How to Upgrade the First Bank Student Account
See also: How To Open Jaiz Bank Account On your Phone
