Maintaining a positive attitude is important when relating to customers.
Being positive towards customers is a state of the mind and it is such
that requires understanding and patience.
Below are a few tips that will help you positively influence customers.
1-
Having a clear mind: Staying positive is a thing of the mind, at such
identify what keeps you calm and make it a daily ritual. For me, in the
morning when I wake I do tune-up to listen to good music and I whistle
along as I get prepared for work. Discover what gives you the morning
positive energy. Whatever it is should give you a positive frame of mind
to start with.
2- The use of positive language: A clear mind
will often brew the right polite language because at this point your
mind is positive and getting a negative feedback from a customer
spotting every loop in the service you render due to the customer not
using the service properly will meet a calm, reassuring and
accommodating response from you.
3- Deliver more than you
promise: When you exceed your customer’s expectations, they love it. We
tell brands to not just aim at query resolution but should also look out
for opportunities beyond this. In other words, you can provide them
with a free upgrade or webinar or whatever you find convenient. This
will help boost the number of satisfied customers and create a positive
attitude in your customer service.
4- Be considerate: This is
more like putting yourself in the shoes of your customers, that is
seeing from their own perspective. Doing this helps you know what your
customer challenges are and also to know what solution is best to
recommend.
5- Taking the shot: When it comes to customer services
this is one vital area every customer service representative must
consider important, in the cause of attending to the queries of
customers you would receive negative feedback from some of the
customers. As customer service personnel, you should handle such
negative feedback tactically with positive reassuring responses, don’t
be caught off-guard by negative feedbacks.
6- Be genuine and prompt:
This is a form of being sincere and spontaneous, maybe a customer called
in to make a complaint about a product he procured from your company,
it is important to note that if you readily don’t have enough knowledge
to properly help the customer out it is best you refer the customer to
someone who you know can, this is sincerity and genuine. Timing is
important, you should also be able to deliver on the customer request
within a short space of time.
A true customer service personnel is always available to help.
